Customer Service and Support |
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Shipping
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Item
Availability
- Most items on our site are In Stock and ready to
ship. Status codes are listed at the end of each
product ID.
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M = MANUFACTURED - This is a product
we build. Build time can be 10
to 15
business days. Once the item is
built, shipping to most US addresses will take
2 to 5
days.
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P = PURCHASED - These products are
stocked in our warehouse and will be shipped, usually
within three business days of your order and will arrive at your
door within 2 to 5 business days after shipping.
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D = DROP SHIP - These few products are
shipped by companies we partner with. Shipping takes
place within 2 to 5 business days after your order and
will arrive at your door within 4 business days after
shipping.
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Shipping
Costs
- All orders are shipped FedEx Ground
(or First Class Mail on smaller
items) from our warehouse. Shipping costs are
$0.99 per item. The only exception to this is "oversized
items" that must be shipped freight. Freight
items cost $149.99 to ship via freight carrier.
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Oversized
Items
- An Oversized Item that is sent via a freight
trucking company will usually arrive to your
designated shipping address within 7-14 full business
days after leaving the warehouse. Most Oversized Items
leave the warehouse within seven full business days.
Business days are Monday-Friday, excluding federal
holidays within the United States.
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The delivery company will contact you
by phone to schedule a delivery date and time window.
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Typically, there will be a minimum of
a four-hour timeframe for the delivery and an adult
must be available to accept, inspect, and sign-for the
delivery.
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The item will be delivered to your
designated shipping address. The freight delivery
company is not responsible for unloading the item from
the truck or carrying the item into the building.
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Your package is likely to be heavy and
large; therefore, we recommend that you have someone
with you to help unload the item from the truck and
carry it inside.
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The total charge does not include
inside delivery, removal of cartons, or assembly.
When your order is delivered you
should immediately inspect the carton for any
potential damage that may have occurred during
shipment. Carefully inspect the packaging as well as
the contents of the package. It is normal for the
carton to show some wear; however, if damage did occur
follow these steps:
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Accept the package, but make a note of
the damage on the shipping receipt, sign and date it.
The delivery person should also sign the slip and
leave a copy for your records.
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Contact Big Lot Sports.com Customer
Service immediately by clicking
here. Please include
your order number when you contact us. BACK TO TOP
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Tracking Your Order
- Big Lot Sports.com will keep you up to date on the
status of your order through our
order status page. Once
your order has been shipped, we will supply you with a
tracking number to track your order through the
shipping company address. You are
able to track orders shipped via FedEx on our site
at our tracking page.
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Payment
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Payment
Options
- You can pay for your Big Lot Sports.com order with
American Express, MasterCard, VISA, Discover, or your
PayPal account. You can
also mail checks and money orders to us as payment for
your order. We do not accept COD or lay away. If you
do not have a credit card or checking account, please
contact us so we can
discuss other options of payment for your order.
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Sales Tax
- State law requires we charge sales tax on orders
shipped to addresses within the state of Michigan.
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Discounts and Coupons - Discounts will
automatically be applied to your order if the order
meets the requirements for the discount (i.e. -
discounted shipping on orders over $100.00). To redeem
a "coupon", enter the coupon code in the coupon code
field at check out. BACK TO TOP
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Online Store Information
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Your Order
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Emails About Your Order
- After you place your order, you will receive
e-mails about your order. Below are examples of
e-mails you might receive:
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Order Confirmation. This e-mail
confirms that we have received your order. It includes
your order number. Keep this e-mail for your records.
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Shipment Confirmation. This
e-mail confirms that your order or part of your order
has shipped. You may receive multiple e-mails
depending on the items you selected, or if you ordered
multiple items and they were shipped separately. The
arrival time of your order depends on the item
selected and your shipping location.
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Important notice about your order.
There are a few reasons why you would receive this
e-mail, including: difficulty in processing your
order, inability to ship to the address provided,
duplicate order, cancellation of order.
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Order Status
- You can check your order status on our
order status page.
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Tracking Your Order
- You can track your order once it has been
shipped from our warehouse. You will be able to access
your tracking number on the order status page. You can
then use this number to track your order
to your door on our tracking
page. BACK
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Delivery of Your Items
- Delivery of your items can take anywhere from three
to eight full business days, depending on your
location. Items that are shipped via a freight
trucking company arrive within 7-14 full business days
after leaving the warehouse due to their size and
weight. Most oversized items shipped via freight
trucking company leave the warehouse within seven full
business days. Business days are Monday-Friday,
excluding federal holidays within the United States.
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Cancellations - Occasionally, orders or parts
of an order are cancelled by our system for various
reasons. Some reasons are:
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Item(s) not available.
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Difficulty in processing your payment
information.
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Cannot ship to address provided.
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Duplicate order was placed.
If your order is cancelled, you will
receive an important notice regarding your order via
e-mail which will explain the reason for the
cancellation. You will not be billed for any cancelled
items.
Changing or Canceling Your Order
After you have reached our "Thank you for your order"
page, your order begins to process and you cannot
cancel or change your order.* Our system is designed
to fill orders and get them on their way as quickly as
possible. Once you receive your order in the mail,
simply return any items you do not want by following
our Return Instructions.
*Note: You may only cancel your order if you receive
an e-mail notifying you that:
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one or more items in your order is on
backorder. (You may only cancel the backordered
items.) Please contact us
immediately if you wish to cancel these items.
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we are unable to process your payment
information . Please contact
us immediately if you wish to cancel your order.
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Returns and Warranties
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Damaged or
Defective Items
- If your item is damaged or defective, please contact
us within 48 hours of delivery. We will instruct you
on how to return the item for a replacement or refund.
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Returning an Item
- If you would like to return a product due to
shipping damage, or you received the wrong item in
error.... please contact us at within 48 hours of when
you received the product. We will be glad to replace
the item or refund your money!
If you are returning the product for any other reason,
the buyer is responsible for the shipping charges to
return the item, as well as a 20% restocking fee.
Items cannot be returned if more than
14 days has
passed since your order was marked as SHIPPED.
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Returning an
Oversized Item
- We cover shipping charges on returned Oversized
Items only if the item arrives at the designated
shipping address defective or damaged. We do not cover
shipping charges on Oversized Items that are returned
due to "buyer remorse." Please note: shipping
charges can be expensive for Oversized Items.
Follow these steps to return an Oversized Item:
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The item(s) must be unassembled and
packaged securely. If possible, please package
item(s) in original package.
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Enclose the bottom portion of the
original packing list with the return item(s). Keep
the top portion for your records.
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Contact
Big Lot Sports.com to receive instructions on
arranging for a freight delivery company to pick-up
your item(s).
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Please supply your order number when
you contact us.
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You must be home at the time of
pick-up and the item(s) must be at the door for the
freight driver.
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You can expect a refund in the same
form of payment originally used for purchase within
30 business days of our receiving the item(s).
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You will be refunded the shipping
cost if the return is a result of a manufacturer
error or our error. BACK TO TOP
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Product Warranties
- Many of the items that are sold on Big Lot Sports.com
come with a manufacturer's warranty. For additional
information on the manufacturer's warranty for a
specific product, contact the manufacturer directly.
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Parts
and Repairs
- Please contact the manufacturer of an item directly
with any parts and repairs questions.
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Safety, Security
and Privacy
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Transit Time - Most of
our 3,000+ products ship FedEx or UPS Ground. Some
smaller items are shipped USPS First Class or Parcel
Post. If your item goes out via FedEx or UPS Ground, you
can use the map below to get an idea of the travel time
from our warehouse to your door:
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